Elon Musk criticized this application, but thanks to good customer service, the project managed to return the billionaire.
Negative feedback is never pleasant, especially if it comes from a famous person.
This is something that happened to Freewallet not too long ago, but the all-in-one digital finance app has turned it into an opportunity…and stronger as a result.
It all started in February 2021 when Elon Musk was constantly tweeting about Dogecoin as it experienced the most unlikely jump from $0.005 to $0.74.
Freewallet quoted Tesla’s Technoking as he chanted the words “Who released DOGE”, adding, “DOGE doesn’t stop.”
But he replied, “Your app sucks.”
As an example of proper customer service, Freewallet customer service responded within minutes saying they would be there if they needed anything.
“Please unblock my account,” Musk wrote.
Freewallet did just that – traded on the fly – and that’s clearly something they value.
“Thanks for the correction,” he told them later.
This is a great demonstration of the importance of customer service, and while things can go wrong from time to time, solid support means that most issues can be resolved. Ironically, in front of millions of Twitter users, this drama showed just how active Freewallet can be.
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Don’t just survive, thrive
Freewallet was launched back in 2016, but how is the business doing 18 months after Elongate?
Well, the platform says she’s alive and well. While it is primarily known as a multi-currency wallet offering support for a wide range of digital assets, it also provides a gateway for those looking to exchange fiat for cryptocurrency. Gift cards and crypto swaps are also available.
New features are being added all the time, not to mention support for more altcoins. Freewallet says its development team is currently working on a brand new iteration of the app that will focus on the latest technology.
If anything, we’ve seen Musk begin to shy away from the world of crypto over the past few months – Tesla recently announced that it sold 75% of its Bitcoin for $936 million to free up liquidity.
Looking back on that fateful day in February 2021, Freewallet said, “Many of Freewallet’s competitors have joined the merry rampage in the comments section, offering their services to Musk and Tesla employees. However, as it turned out, the company promptly responds to the user’s request and eliminates it. An issue cannot be spoiled by a single tweet, no matter who posts it.”
This is a very important lesson – and with Freewallet regularly running promotions and sweepstakes, partnering with popular payment providers, and trying to stay ahead of the competition, it’s no surprise that the platform is now trusted by six million users worldwide.