A recent study examined the response of 15 of the largest banks in North America to the COVID-19 pandemic. Researchers found that only three banks use the network 100% of the time.
Participants visited 700 bank branches across the continent, owned by leading institutions such as Bank of America, Chase, Citibank and TD Bank. In total, these 15 banks have more than 33,000 branches.
ATMs seem to be the worst point for banks. ATMs in only 19% of the branches studied in the United States had disinfectants available, and only 20% of the branches had cutouts between the ATMs. Canadian companies aren’t much better either.
The other major criticism comes from the fact that banks are not doing enough to inform their customers and nudge them towards alternative banking channels. Only 22% of branches suggested that their customers use online banking instead, and only 15% indicated using ATMs rather than dealing with counters.
Meanwhile, meter cleaning was performed among customers in only 19% of the branches surveyed, and ATM cleaning between use was done in only 7% of the branches.
The COVID-19 pandemic has made the issue of contactless payments, including cryptocurrency, more relevant than ever. When it comes to contactless payments, the United States lags behind many countries. It is unlikely that 14 of the largest global banks lost $ 635 billion in market value during the pandemic.