Taiwan-based Cobinhood Stock Exchange will make major adjustments to customer service practices in 2021.
According to an official announcement on November 1, Cobinhood will change its customer service policy to eliminate real-time customer interactions.
Effective January 1, 2021, Cobinhood’s support team will only communicate with customers via email. The announcement states: “Throughout the process, no support staff will be used to make real-time calls and will be made via email.”
As part of the upcoming change in customer support, Cobinhood does not allow customers to change the account passwords and email addresses that were originally registered. Exchange Customer Support only responds to inquiries by sending emails to the original registered email addresses.
The current state of Cobinhood’s business remained unclear when the exchange announced earlier this year that it had closed down and adjusted account balances from Jan.10 to Feb.9. Oslo Bourse promised to resume operations on February 10, but online data from the Oslo Bourse shows that Copenhood has been largely asleep.
Major crypto market data providers like CoinMarketCap and CoinGecko do not display trading volumes on Cobinhood. In addition, the official Telegram channel and Cobinhood Twitter have remained quiet since 2019. However, the November 1 announcement said the exchange intends to “provide more efficient services.”
Copenhood did not immediately respond to a request for comment from Cointelegraph.
Cobinhood was launched in 2017 and is one of the largest cryptocurrency trading platforms in the world. To launch the exchange, Cobinhood founders raised $ 10 million in the ICO in October 2017. At the time of the release, the COB Cobinhood token is trading at $ 0.0005 with a market value of $ 238,276, up from about $ 400 million in early 2018.